GETTING STARTED

 

Can I speak with a designer before booking and how do I schedule a complimentary discovery call?
Yes. Begin by submitting the inquiry form on our website. We will review the information and contact you within one to three business days to arrange a complimentary discovery call. During the call, you can tell us about your room, ask questions, and determine whether our virtual design service is the right fit before signing an agreement or making a payment.

 

Who will design my room, and how do I know their style is right for me?
Every Aetura Studio project is personally designed by our founder and designer, Grace. We recommend reviewing our portfolio before submitting an inquiry to make sure our heritage-inspired approach aligns with your vision. During your discovery call, we’ll also discuss your preferences, inspiration, and goals before you decide whether to move forward.

Are the projects shown in Aetura Studio’s portfolio real client designs?
Our portfolio includes both client projects and original studio concept designs, all created by Aetura Studio’s founder and designer, Grace.

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SERVICES & PROJECT SCOPE

 

Do you design renovation projects?
We can incorporate cosmetic, nonstructural changes to your design, including paint, wallpaper, tile, lighting, hardware, and millwork such as wainscoting. However, we design within the room’s existing architecture and layout. We do not move walls, make structural changes, relocate plumbing or electrical systems, or provide architectural plans, engineering, permitting, or construction management.

Do your packages include contractor-ready technical documentation?
Floor plans, visualizations, measurements, and design recommendations are provided to communicate the design concept and are not construction drawings or contractor-ready technical documents. Any dimensions, installation requirements, or structural details should be verified by your contractor, architect, or licensed trade professional before work begins.

 

PRICING & BUDGET

How much does virtual interior design cost, and how is pricing determined?
Virtual interior design is priced per space, with rates varying by room type and scope—for example, an entryway, standard room, and powder room are priced differently. You can find current pricing for every room type on our Virtual Interior Design page.

How are open-concept spaces priced, and how many room packages do I need?

Virtual design is priced by functional area. For example, an open-concept space containing both a living area and a dining area would require two room packages. If you are unsure how many functional areas your space contains, submit an inquiry and we can confirm the appropriate scope before you book.

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Can you work with any budget?

We work with a range of furnishing budgets and consider your budget throughout the design process. As a general guideline, furnishing a complete room with quality pieces and enough flexibility typically requires a budget of approximately $15,000–$25,000 at full retail price. Because many furniture retailers offer frequent sales, your actual cost may be lower if you purchase during promotional periods. We can also help you decide where to invest and where to save.

 

SOURCING & FURNITURE

 

What types of brands and retailers do you source from?

We source from a wide range of retailers based on each client’s style, budget, and project needs. Our frequently used sources include Arhaus, Maiden Home, Soho Home, House of Leon, Lemieux et Cie, RH, Loloi, Perigold, CB2, and Interior Define, along with marketplaces such as 1stDibs and Chairish for antique and vintage pieces. We are not limited to these sources and select each item specifically for your room. If there are certain brands that you would prefer for your design, let us know! We can absolutely accommodate that. 

 

Can you incorporate furniture or décor I already own?
Yes. During onboarding, you can identify any existing pieces you would like us to incorporate. We will ask you to provide clear photographs and accurate measurements so we can account for their scale, appearance, and placement when developing the room.

Can you design around a furniture brand I particularly like?
Yes. Let us know about any preferred brands or retailers during onboarding, and we can consider them when sourcing your room. We may also recommend pieces from other sources when necessary to meet the design, quality, scale, availability, or budget requirements of the space.

Does Aetura Studio receive commissions on recommended furniture?

Generally, no. In limited cases, Aetura Studio may receive a small affiliate commission when you purchase through a link we provide. This never increases the price you pay or influences which pieces we recommend.

 

THE DESIGN PROCESS

How does the virtual design process work?
Begin by submitting an inquiry through our website. We will contact you within one to three business days to arrange a discovery call. If we agree that the project is a good fit, you will receive a flat-fee invoice and design agreement. Once the agreement is signed and payment is complete, you will submit your questionnaire, room photographs, measurements, and inspiration. We then develop your design, present it through our online client platform, incorporate your feedback through two rounds of revisions, and deliver your completed design package.

What is the typical turnaround time?
Virtual interior design projects typically take four to eight weeks after we receive all required measurements, photographs, questionnaire responses, and other onboarding materials. Timing may vary depending on the size and complexity of the room, the number of spaces purchased, the speed of client feedback, and current studio workload.

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If I purchase multiple rooms, can we begin them simultaneously?
Absolutely. Design work for each room begins once you submit all the required information and materials for that space. If you submit everything for multiple rooms at the same time, we can begin designing them simultaneously.

How will we communicate throughout the project?
Project communication primarily takes place via instant messaging through our online client platform, where you can review designs, leave feedback, and keep project documentation organized in one place. Phone or video calls may also be arranged when needed. Our regular studio hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific Time, excluding holidays.

How does paint-color selection work?
When paint is included in your design, we recommend colors that support the room’s overall direction. Because paint can appear different depending on natural light, time of day, surrounding finishes, and screen settings, all recommended colors should be sampled in your actual space before committing to them. Final approval, purchasing, and application are the client’s responsibility.

 

DELIVERABLES & REVISIONS

 

Does the virtual design package include 3D renderings, and how many views will I receive?
All virtual design packages include up to five photorealistic 3D visualizations of your proposed space. These views are selected to communicate the overall design, furniture placement, materials, and important details from multiple perspectives. 

How many revisions are included in each design package? What happens if I don’t like the design after using my included revisions?
Every virtual design package includes two rounds of revisions, giving you an opportunity to identify what you like and request reasonable adjustments before the design is finalized. Clear and complete feedback during each round helps us make the most effective revisions. If you request additional changes after both rounds have been completed, contact us to discuss what is needed. Additional design work may be available for an added fee depending on the extent of the requested changes.

 

AFTER DELIVERY & SUPPORT

What happens if I’m unhappy with an item after receiving it in person?
If an item priced above $1,000—before taxes, shipping, delivery, and installation—does not feel right in your space and was received within 120 days of final design delivery, we will source one replacement at no additional charge. You will need to provide proof of purchase and photographs of the item in your room. For items priced below $1,000, replacement sourcing is available at our standard rate of $60 per retail item or $100 per antique, vintage, or one-of-a-kind item. Returns, exchanges, shipping charges, and communication with the retailer remain the client’s responsibility.

What happens if a recommended item goes out of stock?
We make every effort to recommend pieces that are available when your design is finalized, but inventory can change quickly. If an item becomes unavailable within 30 days of final design delivery, we will waive the replacement sourcing fee.
After 30 days, replacement sourcing is available for $60 per retail item or $100 per antique, vintage, or one-of-a-kind item. A replacement may come from a different source or category but will be selected to achieve a similar function, scale, and overall design effect.

Is follow-up support included after I receive my design?
Your package includes support throughout the design process and two rounds of revisions before final delivery. Your final presentation provides the floor plan, selections, shopping links, visualizations, and design guidance needed to begin implementing the room.
Additional revisions, replacement sourcing outside the included replacement period, implementation assistance, or ongoing design support are not included unless specifically stated and may require an additional fee.