1. How would you define Aetura Studio’s design style?

We design across a variety of styles that share a common throughline. Our style is European-inspired, heritage-rich, and quietly luxurious. We draw from historic interiors, classical architecture, antiques, natural materials, and refined contemporary pieces to create rooms that feel layered, enduring, and livable. 

 

2. How do I know which service option is right for me?

• 3D Room Design: The most immersive option. This service brings your design to life through 3D visualizations (3 to 6) within your actual space, so you can see exactly how every piece will look before anything is purchased. It's ideal if you're starting fresh and want near-complete confidence in the final result. If you're planning to keep a number of existing pieces, this may not be the best fit.

• 2D Design Concept: Everything included in the 3D Room Design, minus the 3D visualizations — and at a lower price point. You'll receive a cohesive design board that brings all elements of the design together with notes on functionality and flow. This is a great choice if you don't need to visualize the space dimensionally, or if you're incorporating existing furniture into the new design.

Both the 2D and 3D services include a full floor plan with accurate room measurements and the dimensions of all furnishings and decor.

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3. I have an open concept floor plan. How many packages do I need to purchase?

All of our design services are purchased on a per-room basis. If your open concept floor plan has both a living area and a dining area, each functional area would require its own package. 

 

4. How do we communicate during the design process?

Once you have paid your invoice, we get you onboarded to our online design portal. All project

communication takes place via our portal in writing. Phone calls and video calls with your designer can be scheduled as needed. Our studio hours are Monday-Friday, 9 AM-5 PM PST, excluding holidays.  

 

5. How do I complete the design questionnaire? What does it include?

Our design questionnaire is something we ask clients to fill out after they have paid their invoice. It is an in-depth form where we ask about your room, needs, lifestyle, design preferences, budget, existing pieces, inspiration images, and any important project details. Each room/package purchased requires its own questionnaire. The questionnaire must be completed before design work can begin.

 

6. How do I know I will be happy with my decision?

We want you to feel confident in your design before it is finalized, which is why feedback and revisions are built into our design process. Our 2D Design Concept service includes 5 business days of unlimited revisions, and our 3D Room Design service includes 10. During this time, you can approve pieces you love, flag ones that are not quite right, and tell us what you would like adjusted before your final materials are delivered.

 

7. If I start with one package and later I decide I want to upgrade, can I do so at a later stage? 

Yes. If you would like to upgrade your service, email us and we can invoice you for the price difference. Please note that upgrading may affect your project timeline depending on when the upgrade is requested.

 

8. What is a typical turn around time for a project?

Turnaround time can vary depending on how quickly clients provide required materials, the service selected, the scope of each project, as well as our studio workload. Once all required materials are submitted, our 2D Design Concept service typically takes 3 to 5 weeks, while our 3D Room Design services typically takes 5 to 8 weeks. 

 

9. Can you work with any budget?

We work with a range of budgets and will always keep yours in mind when developing your design. During onboarding, we'll ask for your furnishing and decor budget so every selection is aligned with your priorities.

That said, budgets do need to be realistic for the scope of the room and the level of design you want to achieve. For a full room design, we recommend an absolute bare minimum of $10,000, with a comfortable budget falling somewhere between $15,000 and $25,000. If your budget falls below our recommendations, we'll do our best to work within it — though some selections may exceed your range in order to maintain quality, scale, and the integrity of the overall design.

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10. What kind of brands do you source from?

We source from a wide range of brands, which vary depending on the needs of each client. In keeping with our studio's European-inspired, heritage-rich aesthetic, go-to brands include Arhaus, Maiden Home, Soho Home, House of Leon, Lemieux et Cie, Restoration Hardware, Joon Loloi, Perigold, CB2, and Interior Define — alongside 1stDibs and Chairish for vintage finds.

 

11. What if items go out of stock after I receive my design?

We do our best to recommend items that are readily available, but stock can change after final design delivery. If a product in your design becomes unavailable within 30 days of final design delivery, we waive the replacement sourcing fee. If the 30-day window has passed, our standard replacement sourcing rates apply: 

• New retail item: $60 per unique item

• Antique, vintage, or one-of-a-kind item: $100 per unique item

Replacement items may not be from the same category (new retail vs vintage) as the original item. For example, if an antique or vintage piece is unavailable, we may recommend a new retail item that achieves a similar look, function, scale, or overall design effect.

 

12. What if I am not happy with an item after I receive it in person? 

If an item arrives and doesn't feel right in your space, we're here to help. If the item was priced over $1,000 (before tax, shipping, delivery and installation) and was received within 120 days of your final design delivery, we'll source a replacement at no additional charge — just send us proof of purchase and a few photos of the item in your space. For items under $1000, we're happy to source an alternative at our standard replacement sourcing rates ($60 for retail items, $100 for vintage or one-of-a-kind pieces). Please note that all returns, exchanges, shipping costs, and retailer communication are handled directly by you as the client. 

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13. Can I incorporate pieces I already own into the design?

Yes. During our onboarding process, we’ll ask if there are existing pieces you would like incorporated into your design. Once you provide pictures of the items and their measurements, we can incorporate them into your design and recommend new pieces that work well alongside them. 

 

14. How does paint color selection work? 

If paint is part of your design, we may recommend paint colors that support the overall direction of the room. Because paint can look different depending on lighting, time of day, surrounding finishes, and screen settings, all paint colors should be sampled in your actual space before purchasing or applying. We recommend testing large samples on multiple walls and viewing them throughout the day. Final paint approval, purchasing, and application are handled by the client.

 

15. How many 3D visualizations are included in the 3D Room Design offering? Will they be to-scale? Will I be able to see multiple angles? 

In each 3D Room Design package, we offer the following 3D visualizations: 

• 1 to 2 full-room views that are to-scale 

• 1 to 2 angled views which are created using the to-scale full-room views, but with the help of AI. Slight proportion shifts can occur. Nevertheless they are still helpful in visualizing your space from different viewpoints. 

• 1 to 3 AI generated closeup shots. These help to show the feeling of the room, including materials, lighting, and atmosphere. These are not guaranteed to be to scale but are important in helping you imagine how the space will feel in real life.